Image thumbails not displaying

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JamieBell
Posts: 1
Joined: Mon Sep 01, 2014 4:16 pm

Image thumbails not displaying

Postby JamieBell » Mon May 25, 2015 11:29 am

HI there, I'm having an issue where the thumbnails for public records aren't displaying - an eHive logo is showing in its place. I've tried saving the files as jpegs and pngs but both file types give me the same issue. Strangely enough I managed to get two png files to work properly this morning but now it's gone back to just showing the eHive logo. Any idea what's going on here?

Naomi
Posts: 29
Joined: Tue Oct 14, 2014 2:18 pm

Re: Image thumbails not displaying

Postby Naomi » Wed May 27, 2015 9:51 am

Hi there,

This appears to be related to indexing. Our developer has fixed the instances of missing thumbnails in your account and will continue to look for the root cause.

Many thanks for alerting us to the issue,
Naomi


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