Intermittent failure to upload images

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Old-Lions-Greenwood
Posts: 1
Joined: Tue Aug 02, 2016 1:41 pm

Intermittent failure to upload images

Postby Old-Lions-Greenwood » Sun Oct 30, 2016 1:04 am

During the creation or editing of a new record, I often find that the image upload never completes. The image upload window keeps cycling but the process doesn't end, after several minutes of waiting. This is especially frustrating, since there appears to be no way to cancel an upload, so the only solution I have found is to close the browser window and start all over again (signing in to eHive). Of course, any other updates I have made to the record are lost!

This has been happening intermittently since I first took over the cataloguer function (at least one year).

All of the images I upload are jpeg files of around 500K.

paul
Posts: 193
Joined: Thu May 08, 2008 10:31 am
Location: Auckland

Re: Intermittent failure to upload images

Postby paul » Mon Oct 31, 2016 8:58 am

Could you email us ( info@ehive.com ) a sample image that you've had trouble with? We'll do some testing here to see if there's something with the format that we're not coping with.

Do you know what speed your internet connection is? What web browser and browser version are you using?


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