Reporting issues being resolved

Use this forum to note any problems you find in eHive or suggestions you have for enhancements.
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Joined: Thu May 08, 2008 10:31 am
Location: Auckland

Reporting issues being resolved

Postby paul » Fri Jul 11, 2014 4:26 pm

We have identified two issues with generating reports which several sites have encountered.

1. Records appearing on several lines in Comma Separated Value reports.
Comma Separated Value (CSV) type reports are not correctly ignoring commas within text fields. The result is that where there are commas within the text of records, the record appearing split across multiple rows when viewed in applications such as Excel.

This has been resolved in our development system and will be in the next upgrade.

2. Reports staying in Pending state.
Payment receipts are sometimes not being generated. The details for the receipt are being incorrectly sent to the report server resulting in the receipt not being generated and other reports being held up in the queue behind this.

We are able to clear the queue, so let us know if you encounter this problem. We are working on a fix for this.

Both fixes are expected to go on to the live site in two weeks time.

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