Unable to create reports

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SChard-Cooper
Posts: 5
Joined: Fri Feb 07, 2014 10:32 pm

Unable to create reports

Postby SChard-Cooper » Wed Mar 26, 2014 12:22 am

I am unable to create reports of my records. I have tried on our official City Discovery Centre account and also on my personal 'practice' account SChard-Cooper.

PDFs
On my practice account I can create PDFs however on the City Discovery Centre account it says a report has been created but when I download it it is blank.

Excel and CSV and XML
I have tried various combinations of the options and they all fail. It does not give a reason for this.

https://ehive.com/esearch/index.php?opt ... =downloads

Zoe
Posts: 42
Joined: Thu May 08, 2008 11:29 am

Re: Unable to create reports

Postby Zoe » Thu Mar 27, 2014 8:39 am

Hi there,

We have identified an issue with Reporting, thanks for your post. We will update this when we release a fix to the site.

Thanks for your patience,

Zoe

SChard-Cooper
Posts: 5
Joined: Fri Feb 07, 2014 10:32 pm

Re: Unable to create reports

Postby SChard-Cooper » Fri Mar 28, 2014 11:57 pm

Hi

Do you have a time scale for this?

Thanks
Sarah

Zoe
Posts: 42
Joined: Thu May 08, 2008 11:29 am

Re: Unable to create reports

Postby Zoe » Fri Jun 06, 2014 3:05 pm

Hi Sarah,

Are you still experiencing issues with reports? We have been working on various reporting fixes and enhancements behind the scenes for a couple of months. Please let us know if your previous issues have not resolved themselves.

Kind regards,

Zoe

SChard-Cooper
Posts: 5
Joined: Fri Feb 07, 2014 10:32 pm

Re: Unable to create reports

Postby SChard-Cooper » Sat Jun 21, 2014 1:53 am

Hello

I am still having problems creating reports - I have tried all the different combinations and different numbers of records and they now just say Pending and do not create a report (or fail).

Sarah

Zoe
Posts: 42
Joined: Thu May 08, 2008 11:29 am

Re: Unable to create reports

Postby Zoe » Mon Jun 23, 2014 3:05 pm

Hi Sarah,

Thanks for letting us know. We are working on this issue, and are putting in place measures to track more accurately what is happening (as the issue is not easily replicated here). We have cleared the issue from your account today, so please let us know how you get on. We will update this forum thread when the permanent solution is in place.

Thanks for your patience.

Zoe

SChard-Cooper
Posts: 5
Joined: Fri Feb 07, 2014 10:32 pm

Re: Unable to create reports

Postby SChard-Cooper » Tue Jun 24, 2014 12:52 am

Hi

My colleague at City Discovery Centre tried to create an excel spreadsheet of all their records this morning. She went to
‘View My Objects’ from the home page, sorted them by Object Number and then created the report.

A report has been created however only a fraction of the records have been exported and of these each record has been copied 8-10 times. There also seems to be information that has not been put in the correct column.

Sarah

minty4371
Posts: 2
Joined: Thu Jul 10, 2014 7:39 am

Re: Unable to create reports

Postby minty4371 » Thu Jul 10, 2014 9:05 am

Good evening from the UK.
I am trying to create a report for Chain Bridge Forge.
I went to create report using Excel Spreadsheet.
The message that came up is as follows:
Excel Export: "Location 09-07-14"
Created: Wed, Jul 9 2014 17:47. Less Details
Objects: 644 Report Format: Spreadsheet (XLS)
Filesize: unknown Downloaded 0 times.
Detail Level: CORE Delimeter: , (Comma)

It is still pending.
Any idea on how long it will take please.
Regards
Robert Bester

Darren
Posts: 20
Joined: Fri Dec 07, 2012 8:23 am

Re: Unable to create reports

Postby Darren » Thu Jul 10, 2014 11:52 am

Hi Robert

I set your pending reports to a failed state.
Can you please re request your reports.

We are working on a solution to the stuck in pending state for some reports.

Regards
Darren

minty4371
Posts: 2
Joined: Thu Jul 10, 2014 7:39 am

Re: Unable to create reports

Postby minty4371 » Thu Jul 10, 2014 8:09 pm

Darren wrote:Hi Robert

I set your pending reports to a failed state.
Can you please re request your reports.

We are working on a solution to the stuck in pending state for some reports.

Regards
Darren

I have re requested my report. Will see if this one works.
Regards
Robert Bester

EDIT 1: It has created a report, but there are 7 copies per record. Excel using detailed detail level.
EDIT 2: Tried with core detail field. It created a report, but still with 7 copies per record.
EDIT 3: Neither report has got all the records on.


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