Unable to load images

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ednafugate
Posts: 1
Joined: Thu Jan 23, 2014 9:04 am

Unable to load images

Postby ednafugate » Fri Jan 24, 2014 2:41 am

I have been trying to upload an image for the object I'm working on, and it isn't working. I click the upload box after I have chosen my .jpg, and after two seconds of trying to upload, a box pops up that says, "The image could not be uploaded to eHive." The file is a little over two MB, but it just won't work. This image was previously a .tiff file that I converted to a .jpg. I have been able to upload digital photos that started as .jpg. Am I missing something?

Zoe
Posts: 42
Joined: Thu May 08, 2008 11:29 am

Re: Unable to load images

Postby Zoe » Fri Jan 24, 2014 12:29 pm

Hello there,

Can you please send us an example original TIFF image, and then the converted JPG? Then we can test that out here and hopefully shed some light on the issue.

Please send through to zoe@vernonsystems.com

Thanks,

Zoe


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